1st/2nd Line Service Desk Analyst (london)

1st/2nd line Service desk Analyst

London or Glasgow

Duration is 3 Months

We are recruiting for a 1st / 2nd line IT Support Engineer (Microsoft) to join a dynamic team of IT Support professionals within an established IT company based in London or Glasgow. Upon joining this Microsoft Partner, you will undertake 1st and 2nd line technical support on my client’s busy IT helpdesk for Server & Desktop issues, for their portfolio of SME clients.

The ideal IT Support Engineer will have proven experience working in a outsourced IT Support environment, (although internal IT Support backgrounds will be considered) and be comfortable dealing with external customers and providing remote IT Support to 2nd line level from a busy Service Desk.

You will have a good level of commercial Technical Support experience, having gained knowledge with technologies including VMware, Citrix, Exchange Server 2003 / 07/ 10, AD, Windows Server 2003 – 12 and Microsoft Office (Win7, Win8, Cisco, Sonicwall etc)

Daily Duties

• Microsoft Office XP/WIN7/2003 and 2010 – Word, Excel, Outlook & PowerPoint
• Microsoft Windows XP Workstation
• Worksite/FileSite or similar content management application
• Interaction or similar client relationship management (CRM) application
• Bighand 3 or similar digital dictation software
• AD administration
• K Vault Email archiving (KVS) or similar email archiving solutions
• Installation/moves of hardware such as printers, digital senders, MFD’s (multi-function devices), PC’s and all peripheral items
• Knowledge of remote working solutions such as ADSL, Broadband, 3G and VPN’s (virtual private network)
• Knowledge of building PC’s and troubleshooting support issues
• Knowledge of configuring and troubleshooting support issues
• Health and safety awareness in the working place

Key Skills
IT Support, Managed Services, Exchange, Windows Server, Helpdesk, Microsoft, Windows, Virtualisation, VMware / Hyper V, Remote Support, 1st / 2nd Line Support, Active Directory / AD. MS Office, Word Excel, Outlook and PowerPoint