Service Desk Analyst

Service Desk Analyst – Bolton

1st Line IT Support Technician

My market leading client are looking to recruit a are looking to recruit a 1st Line IT Support Technician / Service Desk Analyst to support their internal users where you will be responsible for supporting a diverse range of technology covering Windows XP, Vista, 7, Desktop & Helpdesk Support, VNC etc.

Duties will include,

Logging calls on the IT Service Desk and maintaining details of software / hardware problems detected.
Providing 1st line technical support; answering support queries either directly or via phone or e-mail.
Escalating with external support when necessary.
Supporting users in the use of computer equipment by providing necessary advice and/or training.
Maintain & update internal documentation and database systems in a timely manner.Suitable candidates should have/be: –

The ability to communicate effectively with people at all levels.
The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
A strong knowledge of Microsoft based operating systems with emphasis on Windows XP, Windows 7
Experience with using and troubleshooting Microsoft Office.
Basic understanding of PC hardware set-up and configuration.
The ability to work as part of a team and on their own initiative.
Positive & Flexible attitude. This is an excellent opportunity, offering any candidate the opportunity to work in a highly technical environment, using the latest technologies where you can bounce ideas off the other technicians in the team. The salary can be anything up to £26,000depending on experience, but this is definitely an opportunity not to be missed, so please send me your CV now!