Administrator / Service and Repair Coordinator
Full job description
Pyramid8
Salary: £26,000 per year
As an Administrator / Service and Repair Coordinator you will be working autonomously and as part of a scheduling team. Planning service and repair and preventative maintenance work within geographical region.
Essential Duties
* Daily management of your location of engineers – ensuring each job is followed up daily with notes and action. This includes faults, parts fit, servicing, held and quote required jobs
* Future planning preventative maintenance work based on historic trends in order to keep customer compliant and in working order
* Scheduling in day and future dated appointments for a team of service engineers, achieving maximum productivity for each engineer
* Recording engineer downtime in a labour availability document to be discussed daily, weekly, monthly with Regional Ops Manager.
* Highlighting any issues to Regions Manager in order to minimize downtime and maximize performance (e.g. engineer performance issues, skill set gaps etc.)
* Accurate and consistent updating of system databases
Personal Characteristics (Attitude)
* Accurate data entry skills with keen eye for detail
* Ability to reprioritise and follow customer requirements
* Ability to follow timelines of call history quickly and extract data whilst recognising and understanding previous visit history
* Excellent communication skills both written and verbal
* Methodical approach to workload and ability to follow instructions
* Ability to multi-task and stay calm under pressure whilst targeting backlogs and work to lists
* Team player who can work autonomously
* Exceptional customer service and interpersonal skills
* Problem solving skills with ability to introduce preventative actions
* Proactive, results driven
* Competent in Microsoft Office Applications (specifically Excel)
* Flexible approach to work and working hours
Education & Experience (Knowledge & Skills)
* Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English.
To apply for this job please visit definitejobs.co.uk.