Account Manager – Software Solutions

The company is a well established and successful international supplier of software solutions in the facilities management and property sector. This is an excellent opportunity for a proven Account Manager to manage an established client base primarily in the London and south east area. You will manage client relationships and generate additional revenue from new functionality, new releases, additional licences and value added services including consultancy and training.

Responsibilities are:

• Achievement of sales revenue targets through account management within a defined territory
• Ongoing development of existing client accounts to generate revenue and to ensure that clients maximise the use of their application(s)
• Proactive management of the welfare of these clients in relation to the company’s overall client strategies
• Liaising with the company’s executives/directors where appropriate on new sales opportunities
• First stage management of client purchase to project management handover
• Management of the delivery of any additional bespoke work for clients including agreeing functional specifications, estimates, testing, delivery and sign-off
• Liaising with helpdesk consultants for the timely resolution of outstanding client issues and the upkeep of all client configuration information
• Other reasonable duties in order to execute effective account management

Candidates must have:

• Excellent track record in business achievement and account management in a software solutions or facilities management environment
• Good negotiation skills
• Well organised and good time management skills
• IT technical awareness
• Good communication, presentation and client facing skills

Knowledge of CAFM, IWMS or CMMS software particularly in a sales capacity at a software
supplier or FM services provider would be of particular benefit. Products such as Tririga, QFM, FSI Concept, Planet, Manhattan, Archibus, Maximo, Explorer etc would be especially relevant.

This is an exciting time for the company with growth planned for the UK and overseas. Salary is envisaged at up to £48,000 plus benefits and uncapped on target commission of up to £42,000. A higher reward may be considered for an exceptional candidate.