Account Manager

How would you like to work for a fast paced, cutting edge media intelligence business considered the Number 1 in the UK?

Do you enjoy regular interaction with clients and cultivating relationships with new contacts?

Are you a whizz with numbers and have a knack for converting complex information into a digestible and user-friendly format?

If this sounds like you then read on to learn about the amazing new opportunity to join our world class analytics team in an Account Management role.

THE ROLE:

As an Account Manager within the Analysis department you would be the main point of contact with our external clients, responsible for ascertaining their needs and requirements, identifying solutions and agreeing upon key deliverables before then translating that brief and assigning responsibility within the team. Particular emphasis will be placed upon upholding exceptional standards, and you would be expected to take a lead in ensuring the quality of client reports and communications before they are delivered. In addition you will work closely with the relationship management division to ensure that any opportunities for up or cross selling identified are pursued.

DUTIES:

• Liaise with clients to ascertain account specifications, defining requirements and priorities
• Design and communicate a plan to deliver the client brief within pre-agreed timeframes
• Delegate tasks and manage the Analysis team to ensure that deadlines are adhered to, and perform quality control measure to ensure that the highest possible standards are upheld.
• Work closely with both the internal team and client liaisons to ensure client satisfaction, address and resolve queries, and attend and occasionally lead offsite client meetings
• Report on quality of client specific analysis components to the operation management team, and feed back to team individuals
• Generate minutes / contact reports following client meetings, ensuring actions are disseminated and completed
• Project administration tasks including: invoicing, cost monitoring and profitability modeling
• Identifying opportunities to grow client accounts organically by up-selling or cross-selling
• Provide informal training and coaching for junior team members
• Deliver formal performance appraisals of assigned Account Executives
• Participating in the recruitment of excellent Account Executives

We’re looking for conscientious individuals who wish to contribute to a fast-paced, hardworking and successful analysis department. You should have a keen eye for detail, be a problem-solver and flexible in your approach.

You should be analytically minded, possess a can-do attitude and a desire to excel in every piece of work that is delivered. You should have an excellent history in providing accurate and timely business reporting, as well as being commercially savvy, and be able to demonstrate skills in nurturing and growing your client relationships.

You should possess key leadership skills, and be skilled in helping to develop, motivate and support junior members of staff.

WHY GORKANA?

News travels faster & further than ever these days. At Gorkana we are on a journey to be the indispensable resource for all forms of media intelligence, connecting PR and marketing professionals with the people & solutions they need. Using ground-breaking metrics & KPIs we help businesses & high profile individuals prove where & how PR contributes to their success – providing the insight they need to make the right tactical & strategic decisions. We give PR & marketing people a genuine business advantage by connecting them to essential, up-to-the-minute media intelligence services & an exclusive community, not to mention our dedication to personal service. Our people make the difference. With accuracy rates of 99.6% our staff are experts in their field & passionate about the worlds of Media and PR.

The numbers speak for themselves: our Int’l database includes 235,000 Journalist profiles, a massive 94% of the top 100 PR agencies are clients, & a further 70% of top British brands inhouse PR teams work with us regularly, plus we boast an impressive 98% renewal rate. It’s why 35,000 PRs & 100,000 journalists rely on us every day. If that wasn’t enough 53% of our workforce has been with the company for over 5 years, evidence that not only is this a great place to work but for those with ambition and determination, Gorkana could provide you with a great future.

Alongside a competitive salary of £36,000 – £39,600 we also offer the following excellent benefits: Pension scheme (up to 5% company contribution), 25 days holiday + 8 Bank Holidays (pro rata), subsidised canteen, Denplan and subsidised gym membership.

The Gorkana Group is an equal opportunities employer and all applicants who are eligible to work full time in the UK are welcome. The Gorkana Group is fully committed to treating all job applicants and employees fairly and equally regardless of their race, religion or belief, gender, sexuality, age or disability