Account Manager
Full job description
JRS Recruitment
Salary: £30,000 per year
Position: Account Manager
Industry: Software/CRM
Salary: £30,000 pa to £30,000pa plus £10,000pa OTE
Location: Home based, but able to travel to Hampshire once a month for the day
JRS Recruitment Services is recruiting on behalf of one of our clients, an established and successful Microsoft partner that provided CRM solutions to business customers based both nationally and internationally. Our client is enjoying a planned phase of growth which will give the successful candidate a strong opportunity to demonstrate their skills and enjoy personal success.
We are searching for an aspiring Account Manager to join the team and inherit an existing customer portfolio, along with managing all new end user and partner accounts.
Reporting to the Head of Sales and Marketing, the ideal candidate will be keen to work in an entrepreneurial environment that is evolving quickly and can significantly contribute to strategy to improve our existing business development efforts.
The role’s primary focus will be the retention and development of existing client accounts. As such, the successful candidate will play an integral role in the success and growth of the business.
Responsibilities include: –
* Being the main point of contact between for customers
* Create regular communication with the client to ensure a harmonious relationship and to keep them up to date with service changes
* Proactively and regularly engage with the client to maximise any and all cross sell and up sell opportunities
* Handling of all of the commercial aspects of quotes and proposals sent to customers
* Working proactively with the client to ensure all services are being provided as expected
* Management of customer change requests and service incidents
* Collaborate with the client’s Project Manager and project team members to ensure consistent and accurate communication with the customer
* Working with the marketing team to help create and execute focused campaigns ranging from newsletters to add-on products and services
* Engage with suppliers regularly to ensure an up-to-date knowledge of any service changes or pricing changes
* Renew agreements for services and licenses on an ongoing basis
Required Experience: –
* Working in a technology or consultancy environment
* Previous sales, account management or business development experience
* Building and maintaining relationships with senior and board level stakeholders
* Providing a licensed service or product (desirable)
* Managing partner accounts (desirable)
* Strong written and verbal communication skills
The successful applicant will receive a strong benefits package including remote working and pension, with an annual basic salary of up to £30,000(depending on experience) with an additional £10,000 commission. An existing list of accounts will be inherited, so the opportunity to earn is immediate. Holiday entitlement is 20 days plus 8 bank holiday days. Working hours are Monday to Friday 9am to 5.30pm (flexible) with an hour lunch.
The role will be home based, however the ability to travel to the Hampshire head office one a month for a monthly business development meeting is required (dependant on Covid regulations).
JRS Recruitment Services acts as a Recruitment Agency on behalf of our client.
To apply for this job please visit definitejobs.co.uk.