Account Manager

Account Manager

Every year our teams deliver up to 150 million items through our network. Having the largest individual share of the national market and employing nearly 8,000 people in the UK there is no better time to join TNT. If you are interested in a company that invests heavily in their employees then TNT could be for you as strong advocates of the Investors in People standard we take the responsibility of developing our employees seriously.

“We love SME’s” is our Territory Sales Team mantra. As a business our aim is to focus on this critical and core part of our market offering. As a further extension of that focus we are currently looking for Account Managers to join our national Territory Sales Team.

Working with a team of Account Managers and reporting directly to the Sales Manager this role is responsible for acquiring and retaining customer accounts within a specific territory.

As an Account Manager you will be responsible for:

Meeting and exceeding sales and business targets

• Planning and preparing for sales visits to both existing and prospect customers to ensure relevant products and services can be provided
• Attending face to face customer visits to appropriate contacts for both existing and prospect customers
• New business generation
• Develops existing customers through up-selling and or cross selling
• Networking within the local market to identify prospect accounts

Customer relationship management

• Form working relationships with customer organisations through face-to-face meetings to meet customer needs
• Establish professional relationships and open communication with other relevant functional areas
• Provide a channel of communication between TNT and it’s customers, ensuring they are updated with relevant TNT information and reports
• Perform follow-up visits to evaluate service levels and product offering
• Providing a flexible solution to our customers needs

Sales administration

• Act upon information provided by the Commercial department regarding classifications, e.g up/down traders, customers not trading to profile etc.
• Completion of sales reports within agreed timeframes
• Completes and updates customer information and documentation as required by the business
• Review sales performance and prepare presentations as necessary for sales meetings
• Interpreting commercial/sales reports in order to maximise and improve customer relationships

The Account Manager earns an attractive salary, commission and annual bonus, plus a company car, contributory pension scheme, mobile phone, iPAD and laptop. There are also opportunities for development and progression throughout TNT.

In order to deliver a distinctive Customer Experience you will demonstrate excellent communication and listening skills, as well as an ability to organise and prioritise a busy workload. You will have previous experience of B2B sales, a proven track record of exceeding sales targets and an understanding of supply chain principles.

Our corporate culture has long been characterised by a strong, robust ‘can do’ attitude and spirit, which means employees always do their best to solve problems, carry out their daily tasks and respond to customers needs. We have impeccable environmental credentials and are one of the industry leaders in the Dow Jones Sustainability Index.