3rd Line Support Engineer (Hyper-V)

Overview
My client are a multi-site IT Managed Service Provider who’s success has led to the continued expansion of the organisation.
They are currently looking for a 3rd Line Support Engineer to join their existing team. This is a permanent position working standard hours of Monday – Friday (8:45am – 5:30pm).
As a member of the Support Services team, you will play a key role in the delivery of high quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service. Hyper-V is a must have for this role and strong troubleshooting/infrastructure skills along with general day to day Hyper-V support is needed
Responsibilities – 3rd Line Support Engineer (Hyper-V):
 Provide 3rd Line technical support via email, telephone and remote tools
 To deliver the highest level of customer service by resolving escalated customer technical support incidents/requests to meet the SLAs
 Maintain a level of technological competence that remains current and fit-for-purpose in your role, highlighting any training needs to your line manager where appropriate
Essential Experience – 3rd Line Support Engineer (Hyper-V):
 Hyper-V
 Microsoft Exchange 2007/2010/2013
 Server 2008/ 2012
Desirable Experience – 3rd Line Support Engineer (Hyper-V):
 Microsoft Windows OS (Server/Desktop), Active Directory, Group Policies, WSUS, IIS
 Enterprise storage (e.g. Dell EqualLogic, NetApp, EMC)
 Networking (LAN/WAN/VPN/Wireless)
 Firewalls (e.g. Juniper, Threat Management Gateway)
 Citrix (Presentation/XenApp, Printing)
 VMware
Company Benefits – 3rd Line Support Engineer (Hyper-V):
 31 days holiday (23 days holiday + 8 days bank holiday)
 Pension
 Training + Certifications
 Healthcare Scheme
 Childcare Vouchers
 Corporate Gym Membership