IT Support Engineer

Salary: £30,000 per year

IT Support / Service Desk Engineer / 2nd Line

Stavely / Chesterfield area – hybrid working available after probation

Up to £25,000 – depending on experience

Company Overview:

Our friendly tech based client are looking to open a Mansfield based office for their growing company. They are a managed service provider for IT support & Cyber Security. The Director promotes growth from within, championing his team and is proud to be a people-led business first.

With a team of Cloud, Cyber Security and IT Support specialists delivering solutions to business problems for clients through honest, reliable, responsive, value and flexible IT support services.

They are looking for an IT Service Desk engineer to join the team, eager to have their experience recognised and grow their career whether that be moving into a managerial role, or more specialised tech role.

Overview:

The IT Service Desk Engineer will also be responsible for the proactive maintenance of customers’ networks and server infrastructure, making full use of the Remote Monitoring & Management (RMM) systems in place.

You will carry out these works in a professional manner using technical knowledge and experience. You shall be aware that, at the time of contact, the customer may be in a critical system outage situation and calm, consultative communications are required at all times.

Duties for the IT Service Desk Engineer

The key duties and responsibilities of this position are as follows:

• Answer support telephone calls and e-mails directly from the customer and work to a target of the first-time fix rate, dependent on customer SLA of all issues.
• Review alerts and data provided by the RMM tool to identify issues and potential issues within the customers’ networks.
• Record all works within the ticketing systems
• Record all works completed in an accurate and timely manner.
• Provide remote end-user training where required.
• Provide recommendations for network/system improvements to the Service Desk to the management team.
• Communicate clearly and professionally to customer staff at all levels of technical knowledge and authority.
• Achieve company objectives and individual targets.
• Manage your own workload effectively.
• Maintain internal controls and procedures, providing recommendations for improvements where applicable.
• Achieve operational and quality standards.

This role involves, accurate, regular technical and time reporting. Working proactively on your own initiative and closely with the Service Desk\Operations manager in a fast-moving industry.

Experience for IT Service Desk Engineer

• Minimum 12 months experience within the IT Industry
• Windows operating system knowledge, all versions
• Desktop and server knowledge
• Active Directory (2008, 2012, 2016) knowledge
• Exchange (2007, 2010, 2013, 2016) knowledge
• Sharepoint knowledge
• O365 knowledge
• Exposure to virtualisation e.g. VMware, Hyper-V technologies
• Exposure to Microsoft Azure environments
• Exposure to AWS environments
• General networking knowledge e.g. switches, firewalls, routers
• IP Addressing and routing

Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven’t had a response within 48 hrs please assume you have been unsuccessful.