1st Line Technical Support – 123-Reg

Permanent – Full Time (40 hours a week) – up to £14,000 based upon skills and experience.

The Company

With over three million domain names registered and over 1.7 million websites hosted, 123-reg is the largest domain provider in the UK and our website is one of the top 100 traffic sites in the UK (Source Alexa). We provide technically advanced yet cost-effective online products such as web hosting and email to an exceptionally wide range of customers.

123-reg is part of the Host Europe Group, the largest privately-owned hosting company in Europe, and a Sunday Times Deloitte Buyout Track 100 company. The Group includes many leading brands including Webfusion, Heart Internet and Host Europe, and has a strong market presence in the UK, Germany, Austria, Switzerland and Spain.

The Role

Working as a key member of the Domains Team at 123-reg, you will be required to give first class customer service to a diverse range of customers.

You will need to be patient, understanding and take a logical and pragmatic approach in presenting solutions to our customers.

You will be charged with solving various technical issues our customers have and solving billing and accounting queries on customers accounts where appropriate.

You will be required to liaise with senior members of staff as appropriate and have the necessary communication skills to raise escalations correctly.

Essential Skills/Knowledge:

• Strong GCSE grades (or equivalent)
• Strong communication skills (verbal and written)
• Previous customer service experience
• Problem solving and negotiation skills
• Cool demeanour and patient manner
• Customer focused approach and willingness to go the extra mile
• A keen interest in computers and internet technology
• A willingness to learn.

Desirable Skills/Knowledge

• IT related qualifications
• Knowledge of DNS and how it works
• Knowledge of Domain names, different extensions and registries globally
• Knowledge of SSL and the issuing bodies
• Knowledge of SEO and what you can do to optimise your website within search engines.
• An understanding of HTML, CSS or JavaScript
• Experience of managing a website
• Knowledge of 123-reg products.

Benefits

We need talented people whose focus is always on what our customers want, and thrive in an environment that places a huge amount of trust in you.

• Excellent opportunities for role development.
• A friendly environment that encourages learning and creativity.
• Great pension benefits.
• Free continental breakfast -breakfast cereals – snacks – fresh fruit & more!
• Free fresh brewed coffee, tea & soft drinks.
• Hot & cold lunches from our onsite café.
• No dress code.