1st Line Helpdesk Support
Job Description
Yolk Recruitment Ltd
IT Helpdesk Support
Remote working
About the role
The role will involve telephone contact with customers to resolve IT related queries, being part of a highly customer focused Service desk.
To ensure key customer service and support is delivered effectively and efficiently by the ITS organisation across DCWW
Provide remote support for build and installation of Desktop Services managed through the ITSM Toolset and any associated ITS projects.
What you’ll be doing as a IT Helpdesk Support
About you
- Knowledge of the following technical areas:
- Windows 7 & Windows 10
- Desktop application software
- Office 365
- Desktop diagnosis utilities
- Desktop security software
- Server hardware and infrastructure
- Desktop computing and associated peripheral devices
- Mobile devices and tablets (iOS & Android)
- Working knowledge of Active Directory Users and Computers
Here’s What You’ll Get in Return
The successful IT Helpdesk Support will receive the following:
£22,570 – £25,643 (pro rata)
Think this one’s for you
If you think this IT Helpdesk Support role is for you then apply online to Nikki Fisher at Yolk Recruitment
To apply for this job please visit definitejobs.co.uk.