1st Line Support Engineer

1st line support engineer CONTRACT

Location: Greenford

Salary: Up to £26,000 per year

The Client

A Major defence organisation that is a specialist business within their group. They are a market leader in the provision of secure communications, information assurance and ISTAR systems to defence customers worldwide.

They are a group of specialist businesses designing, manufacturing and supporting electromechanical systems, sub-systems, products and components for defence, security, aerospace and transport applications worldwide.

The Role and responsibilities

This is a CONTRACT position paying up to £26,000 per year. The working hours are 9:00am to 17:00, Monday to Friday. (40 hours per week)

They are looking for someone to start ASAP as the contract expires on 23rd December 2016.

In this position you would be required to respond to 1st Line Service Desk tickets and phone calls efficiently and within agreed timelines to ensure prompt resolution for the user base.

* Timely evaluation of tickets and phone calls and escalation to 2nd Line support where necessary.

*Maintain a high quality customer facing IT services to ensure maximum availability to the company.

*Set up new starter PC’s and other IT equipment as necessary before new starter commencement.

*Building PC’s and other equipment as necessary.

* Maintain Ultra Electronics printer fleet and raise calls with 3rd party support within agreed timelines after an issue is raised.

* Complete user moves and changes as required within agreed timelines.

*To register, maintain and audit IT Software & Hardware assets in agreed formats.

* To register, manage and monitor IT consumables to ensure continuous smooth running of the business from an IT perspective.

* Manage security of information as defined in the Security manual

Experience and qualifications

*Experience of working within a Windows environment in a similar role

*MS Office support experience

*Windows 7 & 8 Support

The F10 Group offers the services of an Employment Agency for permanent recruitment and the services of an Employment Business for contract recruitment.