1st Line IT Support Engineer

Are you passionate about IT and looking to join a market leading, innovative software based company? This well established and growing company based close to Fareham, Hampshire, are looking to recruit 3x 1st Line Support Engineers. This role will involve resolving support issues by telephone and email, and monitoring the support ticket queues within ITIL environment. You will be exposed to many internet and web technologies and a vast array of LAN technologies too.
The team respond to support incidents from both end user customers and resellers. The role involves some interaction with the development process, both in reporting bugs and assisting developers in ensuring correct remediation.

Key skills:
?Experience in a 1st line support type role
?Good knowledge of Internet technologies and how they work at a protocol level.
?Good understanding of TCP/IP networking
?Customer Service experience
?Excellent interpersonal skills, including telephone and email manner.

Desirable experience:
*Linux.
*VPN.
*Proxy and web filtering.
*Active directory.

This role may suit an individual who has held the following roles: Help Desk, Service Desk, IT Technician, Network Support Analyst, Network Engineer, First Line Support or a recent graduate with some commercial experience.

Salary: 17500K plus an on call allowance of 4-5K. Shift patterns include 8:30am-5pm and 1 in 6 at 1pm-10pm.

Benefits: up to 22-25 days holiday, contributory pension, free parking, 5 x salary death in service insurance, cycle scheme, child care vouchers and more.

Deerfoot IT are acting as an Employment Agency in relation to this vacancy. Thank you for taking the time to review this vacancy advert. Every time we represent a candidate on a role (and present their CV) we donate £2 to charity. Our nominated charity for 2014 is The Born Free Foundation. We always present full details on roles and wait for email authorisation before presenting your CV to our client.