1st and 2nd Line Support Analyst / Service Desk Analyst

1st and 2nd Line Support Analyst / Service Desk Analyst

Job Title: 1st and 2nd Line Support Analyst / Service Desk Analyst

Location: Northampton

Type: Permanent

Start date: Immediate

My client a multi-site organisation is looking to recruit an 1ST and 2nd Line Support Analyst to provide support to their internal staff.

As 1st / 2nd Line Support Analyst / Service Desk Analyst you will have the following skills/experience:

• 2 years previous experience in a 1st or 2nd line desktop/application support analyst role
• Experience with troubleshooting Outlook within a network environment
• Strong knowledge of Microsoft based products such as Windows XP, Windows 7, Office 2007, Office 2010
• Setting up new Gateways
• Basic networking knowledge (TCP/IP etc)
• Active directory knowledge/experience

The following personal skills are required:

• Excellent attention to detail
• Ability to work under pressure to tight deadlines
• Confident and clear communicator
• Excellent time management and organisational skills
• Driving licence

The following experience is desirable:

• Microsoft Certified Professional
• ITIL Foundation v3 Certificate

My client are interviewing immediately so to avoid disappointment.

1st and 2nd Line Support Analyst / Service Desk Analyst