1st Line Help Desk Support Engineer
Job Description
Next Move I.T. Ltd
Location: Horsham, West Sussex
Salary: Up to £21,000 + Benefits
About the Role:
*You will provide 1st line infrastructure support to their end users.
*Handle service requests from end-users by either support ticket, phone call or face to face – all
requests to be documented as a support ticket.
*Respond to and update tickets in IT service management tool. Prioritise own workload accordingly.
*Escalate problems to the 2nd line team.
Key Skills Required:
*IT support experience in a similar sized environment
*Windows OS environment
*Excellent problem solving and organizational skills
*The ability to multi-task in a fast-paced environment
*Good communication and team-working skills
*Active Directory experience
*Windows server experience
About the Company:
This position is with a global aviation solutions provider based in West Sussex. The group provides a range of aircraft support solutions to over a 1000 operators world-wide. This is an excellent opportunity with fantastic career prospects for career development and progression.
To apply for this job please visit definitejobs.co.uk.