Customer Service Advisor

Salary: £26,000 per year

Service Desk Analyst

Salary: £26,000per year

DUTIES:

• As a Customer Service Representative / Service Desk Analyst, you will be the first point of contact for all customers regarding software related issues
• You will provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance with our application
• Logging all calls is an important part of this role. You will play a key role in ensuring customer enquiries are recorded so that we can effectively track and manage
• You will take pride in ensuring that customers are kept fully updated at all times

ABOUT YOU:

• Previous call handling experience within customer service, a call centre, or a 1st line support help/service desk is essential
• Demonstrable experience of raising customer support tickets and understanding of when to escalate an issue
• Strong verbal and written communication skills

BENEFITS:

• 25 days annual leave plus statutory public holidays
• Company matched auto enrol pension scheme
• Group life insurance at 4 x annual salary
• Option to join the company private health scheme
• Free car parking on site and easy access to main motorway network within 2 miles of the office
• Flexible working hours available