Customer Service Executive

This is a great part time opportunity to join a highly motivated and fast paced team within our clients customer service centre. Working in the clean and waste water operations team you will have the opportunity to provide a first class resolution services for customers.

What is the purpose of the role?

To handle and resolve inbound customer enquiries relating to customer issues, potentially being burst drain pipes or sewage leaks, you will need to ascertain the problem and diagnose the relevant information to be able to send out an engineer to solve the problem.

What will this role involve?

-Taking and receiving customer calls to discuss issues around clean and waste water

– Conducting inbound calls per day

– Meeting quality monitoring targets as given by line management.

– To be the voice of our client to customers and represent the company professionally.

The Hours for this position are – Monday -Friday 16.00 – 21.00 and (with 1 Saturday or Sunday in 2 working between 0900-1900 hours). Total hours for this role are 25 hours per week.

What skills are we looking for?

You will have a strong background in Customer Service and have experience in working in a contact/call centre environment.

You will be able to deal effectively with customer issues in a professional manner.

A clear and concise communication style is essential and you should demonstrate a brand awareness to ensure that our client is delivering a consistently high service to its customers at all times.

You must have the ability to work within a fast paced, sometimes pressurised environment.

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Pertemps is an Equal Opportunities Employer