Customer Service Advisor

Customer Service Advisor

Job Description

Do you want fulfilling and rewarding work that will positively change lives?

We’re looking for someone who can demonstrate empathy, great communications skills, and a non-judgemental approach to join our Operations team as a debt advisor. You’ll provide expert debt advice to callers in our contact centres.

Our clients come from a variety of backgrounds and are located across the UK, and we reflect this in our workplace, one where you’re valued for being yourself. It’s the people we help and our colleagues who make us who we are – a truly inclusive organisation.


Starting at £23,000 with the potential for increase up to £27,500, depending on performance and development criteria being met

Where you’ll work:

During training, you will work a mixture of home working and office based in our Newcastle office. Debt advisors work 35 hours a week and after training you can choose to participate in flexible home working (subject to meeting criteria) which is currently a minimum of 2 days per month in the office.

The rewards:

  • Fully paid training in our academy before you start supporting clients
  • 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays.
  • The opportunity to buy and sell annual leave
  • A personal career plan and ongoing training and development and support with role-related professional subscriptions and qualifications
  • Travel season ticket loans
  • Cycle-to-work scheme
  • Group pension scheme
  • Group Company Life Assurance
  • Westfield Health cash plan with employee discounts in high street shops
  • Vitality at Work health and wellbeing
  • Employee assistance programme
  • Access to financial planning and advice
  • 2 days paid volunteering leave per year
  • Long service awards

What you’ll be doing:

  • Talking with callers dealing with problem debt or helping current clients to complete annual or change of circumstances reviews
  • Working as part of a team to support our clients
  • Handling a high volume of calls in a fast-paced environment
  • Working in an FCA regulated environment
  • Meeting set targets on performance

What you’ll bring:

  • Excellent communication skills
  • The ability to handle challenging conversations
  • Computer literacy
  • Problem solving skills
  • Attention to detail
  • Emotional resilience

Don’t worry if you don’t have all the skills or experience required – our comprehensive training will give you these.

Equality, diversity, and inclusion:

Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We’re always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It’s not just about the professional experience you bring – we’re interested in who you are and your potential. If there’s an adjustment to our recruitment process that would help you to be your best, speak to our team and they’ll be happy to help.


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