Customer Service Advisor

Salary: £26,000 per year

12 month Fixed Term Contract

About RM

is the leading supplier of technology and resources to the education sector, supporting schools, teachers and learners, enabling the improvement of educational outcomes worldwide. We work across the industry from pre-school to higher education and professional qualification, our customers include schools, examination boards, central governments and other professional institutions. We have a clear purpose to enrich the lives of learners worldwide.

Join RM and Learn What’s Possible for you in your career.

What we can offer you

* Competitive salary depending on experience

* 25 Days Annual Leave (with an option to buy an extra 5 days)

* Performance related bonus scheme (if applicable)

What’s the purpose of the role?

You will be based within the Customer Services Department, working with other business areas to resolve customer queries, including inbound calls, faxes, mail and e-mails presented from all sources and across a number of skillsets within defined SLA’s achieving all personal and team KPI’s and targets. Taking inbound sales order calls and processing the orders. The customer service department currently comprises of three divisions, the contact centre, which handles all inbound contact with our customers, the order input team who process customer orders and the Order Management division which manages the order management.

What does the job entail?

You will be required to answer all types of customer contacts including inbound calls, faxes, mail and e-mails presented from all sources and across a number of skillsets within defined SLA’s achieving all personal and team KPI’s and targets.

* Take inbound calls from non trade customers

* Post sale queries

* Processing telephone orders

* Processing customer returns

* Supporting the order input team as required

* Responding to email and fax queries

What are we looking for?

* Previous experience within a Customer Service Department

* Good initiative

* Excellent communication skills at all levels

* Proactive manner

* Team player

* Knowledge and experience of dealing with schools and local authorities is desirable but not essential

What’s in it for you?

As well as a competitive salary, you could earn a performance related bonus and you would receive our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available.

There is lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign for a health assessment or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.

At RM we are committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive and flexible workplace where all our colleagues can be themselves and succeed on merit.

At RM, we offer My Work which allows flexible, multi location working. Our offices are now hubs for collaboration and My Work is designed to empower our people with the flexibility to work from the locations and to the hours that allow them to be most productive. We trust our people to make appropriate decisions and have the right discussions with their Manager and colleagues to support this.