Supported Housing Officer

Hours of Work: 37.5 hours per week

Work Pattern: Working two alternate shifts (8am to 4pm or 11am to 7pm) & working one weekend in four weeks (9am? 5pm)

We are looking for a Supported Housing Officer for our Resident Support & Accommodation Team. We provide accommodation and support to single homeless people with low to medium support needs.

The role will involve providing practical and emotional support to customers as part of an agreed support plan. You will help residents understand and maintain their licence agreement with us and support them in working towards their goals and being able to sustain permanent accommodation upon leaving the YMCA.

About the job:

Reporting to a Resident Support and Accommodation Manager, you will be responsible for providing day to day support to a dedicated portfolio of residents.

Duties will include:

• Meeting with residents for regular key-working sessions
• Assessing risk and suitability for our projects, and producing risk management plans, needs assessments and support plans for residents
• Keeping up to date records on a case management system (Salesforce)
• Intake of new residents and facilitating internal moves within our projects
• Supporting residents with benefit issues and taking part in meaningful activities
• Licence fee arrears management (Pyramid)
• Dealing with anti-social behaviour
• Signposting to a range of external agencies
• Regular resident involvement

About you:

We are looking for an experienced SHO who is self-motivated and able to work independently and as part of a team. You will have experience of working with a wide range of people from different backgrounds and one-to-one support to vulnerable clients in a Supported Housing setting. You must be committed to helping our residents achieve their goals, approachable, fair and most importantly passionate about making a difference to people’s lives. You will be working in a fast-paced and constantly changing environment so we need someone who is organised, willing to help out and contribute ideas to maintain and improve the services we offer residents.

What we offer you:

• Childcare voucher scheme
• Pension scheme
• Opportunities for training & personal development
• State-of-the-art leisure and fitness facilities
• Employee Assistance Programme

If you have the skills we are seeking and would like to be part of a growing, dynamic and forward-thinking organisation, we want to hear from you.

In line with the Immigration, Nationality and Asylum Act all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. YMCA East London recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.

Further information:

Please visit YMCA East London website to view the Job Description and Person Specification.

How to apply:

Please e-mail your application form quoting the reference number and job title.

Alternatively, you can send your application form to the following address:

HR Department
YMCA East London
642 Forest Road
London
E17 3EF

If you have not heard from us within 7 days of the closing date of this position, please assume that you have been unsuccessful on this occasion.

First

Second (if successful at 1st interview)

The post is subject to satisfactory DBS clearance.

YMCA East London is an equal opportunities employer. Reg Charity No: 803442