Customer Service Advisor

Salary: £36,000 per year

Do you have 1 years Marketing experience or Customer Experience and looking to joing a world leader within the digital retail sector?! Then Read on…this is an amazing role for the right person!

A bit about our client!

The retail media team have a mission to future-proof and grow the footprint of the most influential

retailers for the good of the economy, society and the planet. They deliver the insights to inspire, the data to guide and the confidence to act, through a suite of world-class products.

Our client is the market leading source of premium business intelligence, trusted and relied upon by

retail’s decision makers, influencers and specifiers. Their strategic advice helps retailers understand how to act now to optimise their operations and connect with the right partners to win in this new consumer age.

Alongside their digital offerings, they provide unrivalled opportunities for senior retailers to learn, share

insight, form powerful connections and shape the future of retail through their curated events and content marketing programmes. A series of bespoke events, and flagship subscriber events

serve the UK market and their global platform that helps retailers around the

world collaborate to drive progress within their industry.

Role overview

To deliver a premium customer experience across all of their products, delighting customers with a seamless journey from the moment they “sign up” to the products. You will work cross-functionally to increase the engagement customers have with their platforms and hence improve their brand loyalty and lifetime value. This role will be crucial to growing both their intelligence products and their flagship events both in the UK and internationally.

Key accountabilities

Skills, experience & qualifications required

A minimum of 1 year’s experience in a customer facing role.

● Proficient with Excel, Word and Microsoft Outlook.

● Experience of using Eventsforce (or another event registration platform) would be an advantage.

● Detail oriented, good at multitasking and efficient.

● Calm under pressure.

● A great communicator – with colleagues and customers alike.

● A people person.

● Able to use own initiative and be willing to help out when required.

● A team player, who’s not afraid to get stuck in when necessary to get the job done.

● Focus: They ruthlessly prioritise and always keep things simple

● All in: once they commit they deliver, with a clear focus on outcome

● Trustworthiness, transparency & openness: transparency inspires trust & empowers

● Be creative: smart, pro-active innovators

● Facts: always use data & insight to inform work

● Empathy: They can be relied upon for fairness and consideration

● No silos: one team, one face, one reputation

Inclusive workforce

Their goal is to create a culture where individuals of all backgrounds feel comfortable in

bringing their authentic selves to work. They want all of their people to feel included and truly empowered to contribute fully to their vision and goals.

Everyone who applies will receive fair consideration for employment. They do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.