Customer Service Advisor
Full job description
JLC Solutions
Salary: £26,400 per year
Customer Service Advisor
N W Leics c£22,000
The Company
Established family owned specialist universal logistics provider in Leics providing warehouse, e-fulfilment, pick pack and distribution services UK and worldwide, as well as palletised freight distribution and worldwide air freight and cargo services.
The company has experienced rapid growth and has ambitious plans for the future
The Role
A member of the Customer Services Team, to give customers the best service possible and manage customer requirements in an effective and efficient manner to achieve performance and service level targets, meeting customer expectations and resolution of queries and complaints.
Logging details into the IT system to ensure the database is up to date at all times.
Key Duties and Accountabilities
* First point of contact for all incoming queries via phone call and E-mail
* Recording and inputting information into the service failure log
* Generate bespoke customer KPI reports in line with customer expectations for Corporate Accounts
* Daily, weekly, monthly, quarterly and annual reports for Customers
* Processing all customer returns
* Customer Manifests
* Ensure the highest level of quality of service is provided to both internal and external stakeholders
* Complete other necessary administration tasks
The candidate
Ideally, a minimum of three years’ experience in a transport / haulage company
* Excellent communications skills, both written and verbal
* Excellent telephone manner
* Knowledge of the UK logistics industry
* IT literate
* Organised ability to work under pressure
* Good communication skills, both written and verbal.
* Highly organised, strong and influential communicator.
* Knowledge of UK logistics.
* Possess a natural ability and desire for problem solving.
* Excellent time management.
* Have a high level of literacy and numeracy.
* A team player.
Experience in the logistics industry is preferred for this position along with a friendly personality as the main focus for this role is building and retaining strong relationships with existing and new customers
Hours of work
Monday – Friday
8am – 6pm or 9am-7am
Benefits
Uniform
Pension scheme
On Site parking
To apply for this job please visit definitejobs.co.uk.