Administration Apprentice / Office Apprentice (Travel / Tourism)

Administration Apprentice / Office Apprentice (Travel / Tourism)

Blue Chip Holidays was founded in 2000 as a provider of luxury self-catering holiday accommodation in and around The English Riviera in South Devon.

Over the next few years, the company grew quickly and now offers over 1000 properties across Devon, Cornwall, Dorset, Somerset, the Isle of Wight, Wales and most recently Yorkshire…from traditional cottages to luxury town houses, converted Victorian villas to modern apartments. Blue Chip Holiday properties are characterised by luxury fittings, sea, river or countryside views, en-suite bathrooms and excellent locations. The majority of their properties are 4 or 5 star rated.

Position: Owner Services Assistant
Location: Exeter, Devon
Hours: 9-5 (Mon to Fri)
Salary: £26,000per year
Duration: 12 month scheme with a guaranteed full time permanent Trainee Account Executive role on successful completion of the apprenticeship. 

ROLE: 
Reporting to the Owner Services Manager, the Administration Apprentice / Office Apprentice is an essential part of the team to support the Owner Accounts Executives in carrying out a critical function within the business in serving the existing Owner base, whilst taking the necessary action to on-board new properties to the Blue Chip Holidays` portfolio.

In serving the existing Owners, you will be expected to act as a first point of contact for all non-booking related queries. You will also be expected to assist in both proactive and reactive performance management.

Owner Services Apprentices are given full training towards supporting the Owner Account Executives in being responsible for the following functions:
– Onboarding new properties to the Blue Chip Holidays site, carrying out all functions between the signing of the contract to the property`s webpage being fully populated with copy and imagery.
– Acting as a point of contact for our owners on all non-booking related matters.
– Account management and performance improvement of existing portfolio.

This apprenticeship scheme will be supported by one of the local colleges we work in partnership with. The colleges support our apprentices throughout your apprenticeship with in house face to face training and up to 18 full days of college based classroom training.

ESSENTIAL SKILLS / EXPERIENCE: 
a) GCSEs (or equivalent) grade A-C including Maths and English.
b) Able to organise and prioritise their day based on workload and possess excellent organisational skills.
c) Comfortable in using Microsoft Word, Outlook & Excel.
d) Confident in talking on the telephone and delivering messages in line with the needs of the company.
e) Understands what the customer needs and finds creative ways of satisfying them, ensuring they will come back.
f) Demonstrates results through delivering against business objectives, on time and to a high standard.
g) Working across teams to encourage networks and joint delivery of business objectives – appreciation that they are stronger working together than the sum of their parts.

DESIRABLE SKILLS / EXPERIENCE:
a) Experience in a customer-focused role would be of benefit – it is essential that the candidate is able to deliver a high level of customer service at all times.
b) Experience of working in the travel or property industry, especially the UK market would be beneficial.
c) Ability to interpret data and produce reports would be of benefit.
d) The ability to produce copy with good English language understanding.
e) Image editing skills.
f) Advanced knowledge of Excel.

You may have experience of the following: Apprentice, Graduate, Junior, Trainee, Tourism, Travel, Administration, Office Apprentice, Admin Executive, Administrative Assistant, Apprentice Scheme, Customer Service, Property etc.

This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.