Administration Assistant

Exciting oppirtunity for two administratos to join this expanding national business. If you are looking for an opportunity to work for a national company where yu will grow and develop your career thenthis is the place to do it.

MAIN PURPOSE OF ROLE:
To facilitate the smooth flow of repairs between customer and supplier

MAIN TASKS:

Call handling, answering high volumes of calls, maintaining a rapid response to agreed standards
Job creation on the NWS System, accurately recording information, logging information on all calls received, maintaining detailed and accurate records
Operate a variety of office equipment, PC, Phone, fax, shredder, scanner, photocopier, franking machine
Job validation, policy checking, procurement of purchase order numbers
Communicate and liaise verbally and in writing between customers/suppliers/visitors/enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions
Establish and maintain effective working relationships with co-workers, supervisors, suppliers, customers and the general public.
Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
Invoice production.
Awareness of data protection.
Carry out Customer Survey reports
Maintain work sheet list to ensure jobs older than 2 months are either cancelled or invoiced
Any other ad hock duties as required or necessary
OTHER DUTIES
Due to the size and complexity of the establishments within the company network you will undertake any other reasonable tasks or duties that are deemed to be within your capability, as directed by a senior manager of the Group to whom you have a reporting relationship

PERSONAL SPECIFICATION
Essential
Word/Office, Excel, Email/Outlook
Call handling
Customer Services
Bespoke Packages
Internet

Desirable
Multi-tasker
Confident
Adaptable
Excellent Communication skills
Excellent IT skills
Team player

TECHNICAL JOB KNOWLEDGE
The level and scope of technical knowledge will be discussed and agreed with your manager or team leader.