Veterinary Administration Assistant

Veterinary Administration Assistant

NXT Recruitment is acting as an employment business

We are looking for a proactive Administration Assistant, with a love of animals, to work full-time on behalf of a busy Veterinary Practice near Penrith.

Being the first point of contact, you will be responsible providing exceptional levels of service both on the telephone and in person. This is a busy practice and you must be able to not only work efficiently and multi-task but remain calm under pressure and often sympathetic in upsetting situations involving animals.

You will be a part of a small team and must be willing to “muck in” with all aspects of maintaining a professional practice, including housekeeping duties at the end of the day and taking the bins out!

Duties will include:

Managing incoming calls in a professional manner and directing via a switchboard
Booking appointments for clients on a range on computerised diaries simultaneously
Taking accurate repeat prescription orders over the telephone
Booking in operations and procedures for pets
Completing and submitting insurance claims of behalf of clients and keeping them informed of their status
Dispensing medication accurately
Proof reading, editing and preparing detailed clinical reports
Taking payments over the telephone and face to face
Cash handling and following the banking procedure at end of day

You:

Will have previous experience in a similar environment
Will have strong computer skills and the be a proficient typist
Must be able to multi-task and work accurately under pressure
Must have a good work-ethic and a “can–do” attitude
Must will have a confident and friendly telephone manner
Must be pro-active and like to be kept busy, often working under own initiative
Knowledge of photo editing software and medical terminology would be advantageous!