Customer Service Coordinator – Temp

Salary: £13.72 per hour

Customer Service Coordinator – TEMP

This is a fantastic opportunity to gain some work experience within this global business based in central Croydon. Due to an increase in workload, our client is looking to secure a temporary member of staff on a long-term basis, to support the rest of the team during this exceptionally busy period.

Start ASAP for 3 months minimum

Hours: 35 hours per week, 9am to 5.30pm, Monday to Friday

£13.72 per hour

What will your working week be like?

To liaise with the Motor Retailer network, Head Office departments and drivers by telephone and e-mail in regards to car hire extension requests. Submitting bookings (within set criteria) to the In-house Hire firms quickly and efficiently.

* To ensure all administrative procedures are followed.

* To effectively manage all hire care extensions through the Emergency Service programmes.

* Manage the provision of mobility for limp-in, recall and parts activity.

* To ensure that effective communication is maintained with Retailer Line and other various departments of BMW. To assist in ensuring that all relevant information is effectively communicated to the team.

Who will suit this role?

Previous customer service experience is essential, along with fantastic communication skills and a strong customer focus.

* Good standard of general education, including GCSE English and Math or equivalent

* IT Literate

* Good verbal and written communication

* Self-motivated and enthusiastic

* Proactive, quick thinking, flexible and adaptable to changing situations

* Responsible and confident approach to work duties

* Empathetic

* Excellent listening skills and verbal communication

* Detailed and methodical in approach to work

* Ability to work under pressure and meet deadlines

***For your information:

*Interested? Please send you CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee***

Keywords: Call centre, customer service, helpdesk, coordination, motor, automotive, administration, strong verbal and written communication skills, inbound call handler

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.