Customer Service Coordinator

Salary: £26,400 – £32,400 per year

Job Title: Customer Service Coordinator

Salary: £26,400 – £32,400

Type: Full Time, Permanent

Location: Kettering

Our client is a market-leading washroom solutions supplier. Whether in terms of compliance, durability, or design; their products will meet and exceed all of your washroom requirements.

Your responsibilities will include:

• Processing all orders gained by the sales team ensuring all information is gathered from the customer and documented accurately
• Manage all orders after point of sale, continuously monitor stock levels, allocate projects ready for delivery and organise customer call offs
• Liaise with Despatch, Purchasing and other company personnel to fulfill customers projects on time and in full
• Ensure we meet all customer project deliveries
• Dealing with incoming calls in a friendly and professional manner
• Maintain the smooth running of the customer service tasks, continually evaluating and suggesting improvements in internal processes
• Process extras, spare parts and quick orders in a timely manner to ensure lead times are met
• Investigate any questions and queries on potential complaints in detail
• Deal with customer complaints promptly and efficiently ensuring a satisfactory resolution for all parties following clear investigation
• Complete weekly reporting on the customer service KPI’s
• You may be required to carry out other tasks necessary for the smooth running of the business

Key Skills & Attributes:

• Methodical & structured approach to tasks
• Ability to manage multiple tasks through to completion
• Have a positive, problem solving attitude to all challenges
• Excellent telephone manner
• Able to produce professional and grammatically correct correspondence
• Work well under pressure
• A great can-do attitude and a real desire to deliver `best-practice` customer service
• Excellent communication skills
• Strong IT skill’s, excel and word proficient