Operations Manager

To be responsible and accountable for the safety performance, man-management, profitability and development of the defined operation assigned to your control. Specifically you will promote and encourage safe working practices and initiatives within the workforce and competently provide operational management and direction to ensure maximum utilisation of resources in the delivery of service level agreements for our customers. The job holder will also demonstrate good leadership at all times and provide guidance, support an direction for all direct reports for the team as a whole. A key aspect of the role will be to develop and maintain excellent working relationships with customers, colleagues and suppliers.

Responsibilities:

• To effectively manage the on-plan delivery of the budget for the Division both in terms of revenue and expenditure
• At all times ensure safe working practices throughout the operation in compliance with company procedures and HSEQ guidelines
• Ensure the efficient close out of CID documents and Incident Reports
• To ensure that service delivery is in accordance with contracted scope of work and/or service level agreements
• Be clearly accountable for ensuring that staff are fully trained and competent in the execution of all tasks
• Fully support a culture of performance management throughout the division where all people are assessed for competence and appraised on a regular basis
• Confront issues of performance both in terms of capability and conduct in a timely and effective manner whilst enlisting support and guidance from HR
• Meet customers on a regular basis to update on operational performance to address any issues as and when they arise- implement a formal timetable to meet weekly, fortnightly or monthly
• Ensure the division is operating within all legislative parameters and corporate governance procedures and processes
• Conduct regular formal FPAL reviews with customers
• Carry out regular site visits and safety inspections (both planned and unannounced)
• Work collaboratively with HR to ensure that people are hired in accordance with the company’s recruitment and selection policy

Qualifications & Experience:

A minimum of 10 years experience within a similar operational role, preferably in logistics (warehouse, transport and quayside operations) but not restricted to the oil and gas industry.

A champion of change, resilient and able to push back as required. Critically however, the post holder must be able to demonstrate a proven track record in confronting people issues within the operation. A strong and decisive leader with a strong personality who is able to take challenging situations in their stride.

Able to demonstrate the ability to effectively manage and motivate teams to get results and meet service delivery requirements.

Able to interface effectively with customers at a senior level and to both meet and manage customer expectations.

Commercially and contractually aware with the ability to create an manage budgets within financial parameters

A strong set of personal values which match those of the organisation and the vision of the business are essential.

IT literate and proficient in the use of MS Office; high focus on customer service; excellent presentation and communications skills