Operations Manager

Our client is a leading provider of facilities support services, operating from Birmingham up to the Scottish Highlands. Their portfolio of blue chip clients has expanded significantly in recent years, resulting in this outstanding opportunity for an experienced Operations Manager to join their growing management team in Northern England.

The Role
Reporting to the Head of Operations, you will be responsible for the operational delivery of planned and reactive maintenance services to the FM, Retail & Hotel sectors, primarily encompassing fabric, electrical and plumbing works. Based in their regional office near Warrington, the successful candidate will inherit an experienced field based operations team, as well as the help desk and admin support functions.

Duties will include:

* Management of operations and help desk teams
* Creating and implementing training plans for all direct reports
* Implementing Group H&S and Compliance policies
* Producing performance analysis reports
* Attending senior management meetings with client
* Dealing with client led escalations
* Identifying and driving efficiencies across the business
* Management of sub-contractors

As well as your day to day activities, you will also play a senior role in the management team. Our client has ambitious growth plans in the years ahead and it is expected that the right candidate will be pivotal in helping to realise those plans, and in turn will be rewarded with outstanding opportunities for career progression.

The Candidate
Given the importance of the position to the future goals of the business, our client is looking for an established professional to fill this role. As the ideal candidate, you will possess:

* Demonstrable experience in managing field based operations teams, ideally in the FM or Commercial sectors
* Sound technical knowledge across a wide range of disciplines relating to the building envelope
* A background in dealing with clients at various levels, ranging from Site Managers to senior Directors
* Good IT skills, particularly in Excel
* Excellent attention to detail
* A proactive approach to problem solving
* A passion for delivering great service to your clients

You will be organised, motivated and able to work autonomously

Benefits package includes fully expensed company car (or car allowance if preferred), lap top, mobile, pension and 22 days’ holiday.