Customer Service Advisor

A fantastic opportunity has arisen to join our client, a prestigious outsourcer who are going through a significant period of growth, as an Inbound Customer Services Advisor based at their established contact centre in Sunderland.

The role will require you to provide first class customer service to the client’s customers, responding quickly to customer requirements via both telephone or post, explaining processes and procedures as effectively as possible at all times, ensuring that professional standards of Customer Service are maintained. You will be able to work under pressure and have a flexible approach to prioritising work processes as well as the ability to uphold all aspects of the organisations culture e.g. Punctuality, sickness levels etc – together with accuracy when entering customer details onto the system.

Competencies Required:
An enthusiastic and motivated outlook is essential
Good communication skills (i.e. voice, listening ability, letter writing and questioning techniques, influencing and creating support
Resilience – able to handle difficult objections, criticisms and complaints
You should be both customer and quality focused and able to take ownership of any query
Previous experience of dealing with customers via telephone

The ideal candidate will have customer service experience within a call centre or retail environment but most importantly you will have a flair for delivering excellent customer service alongside a positive attitude and great attention to detail.

In return they offer a starting salary of £26,000together with great career prospects with potential advancement to Coach and Team Manager.

The shift patterns are as follows: 8am – 8pm Monday – Sunday an average week of 37.5 hours.

Please use the online application process, immediate interviews available for August start dates.