Customer Service Advisor

Salary: £26,000 per year

My client provides Wheelchair Services on behalf of the NHS.

They are now looking to recruit a Customer Service Advisor this sector, at their office in York, on a full time, permanent basis

37.5 hours per week

£26,000 per year

What they look for in a Customer Service Advisor:

As one of their valued Customer Service Advisors, you will communicate with their internal teams, service users, prescribers and suppliers dealing with queries, repairs, referrals into the service, appointments, and daily scheduling. 

You must be able to manage in a fast-paced environment where priorities change quickly. 

You will need an excellent telephone manner, have the ability to empathise with our service users and be methodical in your approach to work, ensuring tasks are completed. 

You will need to be organised and ensure that systems are appropriately updated in a timely and effective way.

Accountabilities:

• KPI management against deadlines
• Compliance to processes and procedures
• Timely confirmation of appointments to service users
• Effective communications both incoming and outgoing
• Updating of the systems in a timely manner
• Maintenance of electronic filing systems and records
• Deal promptly with customer feedback
• Commitment and understanding of health and safety systems and procedures

Required Competencies:

• Empathy
• Resilience
• Attention to detail
• Good command of both written and spoken English
• IT literate – with the ability to learn new systems and processes quickly
• Ability to follow written and verbal instruction
• Planning and organising
• Time management skills

Core behaviours:

• Customer Focus
• Professionalism
• Teamwork
• Communication
• Personal Responsibility
• Continuous Improvement

In return we offer you the following:

• A chance to work as part of a great team doing a rewarding job
• Competitive salary and benefits
• Career progression opportunities & training
• Pension scheme
• Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays)
• Participation in our employee recognition scheme and recommend a friend scheme
• Entitlement to Employee Assistance Programme and Bike to Work scheme
• Access to exclusive employee discounts and savings in gym & wellness discounts