Customer Service Advisor

Salary: £26,000 – £30,600 per year

Driver Hire is the UK’s largest specialist logistics recruiter, providing a wide range of drivers and non-driving staff to organisations throughout the UK.

With over 35 years of experience and a nationwide network of over 100 offices, we offer a full range of recruitment services – temporary and permanent positions, driving work, warehouse workers, cleaners, and logistics jobs.

Customer Service Advisor

Coryton, Essex

Monday – Sunday

Must be available for weekend work

Hybrid 3 days in office 2 fixed days at home

Temporary to ongoing

£21K – £25.5K (Dependant on experience)

RESPONSIBILITIES

• Provide a primary point of contact for external customers (via the phone and in written correspondence)

• Answer and resolve a high volume of calls and emails

• Resolving matters and ensuring that queries are correctly answered on first contact

• Make quick decisions in a pressured environment to resolve calls

• Maintain accurate records

• Log and track all calls onto the system

• Ensure all relevant systems are up to date

• Make Outbound calls

• Capture and progress customer orders

• Administration of customers’ accounts ensuring in a timely and accurate manner

• Work as part of a team, assisting and supporting colleagues and other departments

• Research and resolve customer complaints

JOB REQUIREMENTS

• Excellent attention to deal

• Flexible

• Have good IT systems knowledge

• Have excellent communication and relationship building skills

• Works to set quality standards, targets and service levels

• Deliver and enhance personal and departmental performance

• Ensures that own knowledge is kept up to date

• Adapt quickly and confidently to changes to processes and information provided

• Demonstrate real care about the customer through a consultative and listening approach

• Use skills and experience to handle calls with vulnerable customers with empathy and resilience

• Agree and achieve both quantitative and qualitative service standard performance targets and objectives

BENEFITS

Saturdays, Sundays, Bank holiday and overtime will be paid at a premium rate

If this Customer Service Advisor position is of interest to you, please apply today