Client Operations Representative Temporary

Accountable for the end to end service provided to Advisers and non-advised customers

Follow and identify opportunities for best practice to improve efficiency of all processes and ensure that all regulatory requirements are handled in line with company procedures, whilst also looking to identify and recommend ways in which to improve customer service

Competent delivery of frontline care/service, incorporating effective and courteous handling of all customer communications and manage customer expectations and fulfil any promises made to customers, ensuring all handoffs of a customer enquiry are followed through

Skills and Experience

Up to date Wrap/Platform Industry knowledge
Good understanding of regulatory requirements.
Effective customer relationship management
Consistently Excellent customer service delivery skills
Excellent customer behaviours – ownership, empathy, resolution
Strong verbal and written communication skills
Flexibility/ adaptability to cope with change
Planning and organisational skills
Process improvement skills

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.