Customer Support Representative

Salary: £15.6 – £16.8 per hour

Title: Customer Support Representative

Location: Bracknell – 3 days in office and 2 days working from home

Rate: £13.73

Hours: Monday to Friday 9am to 5pm.

Start Date: ASAP

Duration: 2 months minimum

Our client based in Bracknell are looking for an office-based Customer Service Representative to join their team on a full-time basis.

The successful candidate will be an experienced customer service professional with excellent administrative and order processing skills.

Responsibilities will include, but are not limited to:

• Ensure all customer orders are processed and dispatched in a timely and cost-effective manner
• Work with third-party logistics partners to ensure that all collections and deliveries are On Time and In Full
• Liaise closely with other departments to ensure that new accounts are set up accurately and delivery promises are satisfied
• Build close working relationships with the Sales team to ensure that excellent customer service is always provided
• Work to deadlines and complete KPI’s
• Accurately process customer invoices and sales orders on the system
• Communicating progress to the customer appropriately and in a timely manner
• Maintain accuracy of data within ERP Sales Order System

What we are looking for:

• Previous experience within FMCG
• Previous experience processing sales order
• Exceptional administrative and organisational skills
• Ability to prioritise workload and conflicting deadlines within a fast-paced environment
• Keen eye for detail
• Strong analytical & numerical skills
• Ability to multi-task and remain calm under pressure
• Excellent communication skills
• Solid IT skills, including MS Office applications

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.