Customer Service Advisor

Temporary to Permanent

A Customer Service Advisor is required to join one of the UK’s leading Solar PV, Biomass, Under Floor Heating and Heat Pump specialists. They have installed heat pump, solar thermal, photo-voltaic, biomass and under floor systems in thousands of homes, businesses and community buildings, large and small across the UK, from Stately Homes such as Castle Howard through to single bedroom city apartments.

They pride themselves on developing all staff members to work towards both the goals of the Company and the career goals of the individual. If you’re looking for a career where you’ll be developed and have variety and recognition for your contribution then this is the place to work.

Specific Responsibilities:

The role of the Customer Care Advisor is to assist their customers in the application and sales process for the renewable energy solutions offered by the Renewable Energy group, from qualifying new leads, through to initial application assessment and post installation care and support.

The Customer Care Advisor must deliver a first-class customer service experience, which may range from dealing with customer complaints to answering detailed technical queries about their products and services.

Person Specification:

– A team player with excellent interpersonal, communication and customer service skills
– At least six months experience in a sales environment, including the use of telephone and computer based customer relationship management systems
– Good written skills, with accuracy and attention to detail
– Flexible and adaptable approach to work with an ability to work to tight deadlines and attain targets

Working pattern: The Care Centre is open from 8am to 9pm from Monday to Thursday and from 8am to 9pm Friday to Sunday. You will work on a rota basis between those hours. The starting salary is £26,000 per year with a target bonus incentive. Subject to satisfactory performance and appropriate approval, this will rise to £16,000 after 6 months.