Concierge Customer Service French Speaking

Concierge Service Specialist French Speaking
Peterborough

£17,400 + Relocation Assistance ++++ Excellent Incentives and Benefits

Start Date April

An exciting opportunity to join the largest Global VIP Concierge Company, my client is rapidly expanding their French Support Team and NEED YOU!

If you have Travel/Event Organising/VIP Concierge experience then call US TODAY!

shifts
Mon to Fri + 1 weekend in 3 1400 – 2200 – shift allowance £1,800

Job Purpose:

The Concierge Service Specialist is responsible for providing world class customer service; answering incoming calls and emails within Service Levels; anticipating and responding to the needs of the customer by taking personal ownership for researching and delivering customer focused tailor made solutions.
You will have responsibility for managing their workload by balancing new incoming requests with existing tasks to ensure provision of customer focus and service quality.

Key Accountabilities:

• Delivers effective and tailored solutions to customer enquiries by ensuring quality service is delivered and targets are met
• Shows confidence in dealing with different customer types irrespective of their status, culture or behaviour
• Takes responsibility to record all details accurately and efficiently
• Adheres to internal policy and procedures to protect security and quality of output
• Demonstrates productive working practice and teamwork
• Shares knowledge via the appropriate channels on travel destinations, special interests, events and suppliers to enhance the customer experience
• Takes responsibility for own development, ensuring training and feedback is taken on board

Skill/Technical Competencies:

• Excellent organisational skills; effective and efficient use of time and resources in order to meet all deadlines and deliver quality results
• Ability to effectively communicate to business standard (C1/C2 of the European Framework of References for Languages)
• Excellent interpersonal skills
• Proficient technical skills with confidence in internal systems, Internet and IT packages such as MS Office Suite or related systems
• Must be proactive and demonstrate initiative; ability to multi-task
• Ability to quickly adapt to changing situations, demonstrating flexibility, and taking on other duties as assigned
• Instinctive and consistent focus on quality and accuracy even when under pressure
• Excellent attention to detail

Behavioural Competencies

• Strategic Vision – Knows the impact of their job relative to the business priorities and acts accordingly
• Focus on Customer – Delivers service to internal/external customers in a reliable, attentive and available manner
• Change Leadership – Demonstrates willingness to implement change that add value
• Results Orientation – Ensures timely high quality deliverables
• Building Capability – Drives own personal development
• Team Leadership – Contributes to the team’s high standard of performance
• Share to Succeed – Shares ideas, knowledge and information beyond their team