Customer Service Agent (Temporary) – £7ph

AN AMAZING OPPORTUNITY has arisen to join this leading global transfer agency based in Stirlingshire, Stirling, on a temporary basis. YOU WILL HAVE TO BE AVAILABLE FROM THE END OF JUNE ONWARDS. You will be an integral part of the customer service team working on behalf of one of agencies highest net worth clients.

Responsibilities;

-Processing transactions to agreed service levels, quality standards and where relevant within agreed financial authority limits.
-Handling complaints in line with area guidelines.
-Processing non standard or complex transactions/calculations, including manual processing where required, ensuring that TCF principles are upheld.
-Contact customers by telephone, fax, e-mail or letter to resolve queries/obtain information.
-Deal with customer data ethically and in accordance with FSA requirements.
-Checks the work of others where appropriate to ensure that standards of accuracy, clarity and financial integrity are maintained, and that TCF principles are upheld.
-Provides informal guidance and/or training for colleagues as required.
-Completes independent quality and accuracy checking of work.
-Supports and takes an active role in service improvement/process improvement initiatives or projects as required.
-Assists management team where appropriate.
-Keeps own knowledge of processes, products and appropriate regulation up to date.
-To provide an effective & efficient service function to customers by written correspondence
-Attend and actively contribute to team meetings
-Assist every area of the business to improve overall customer experience
-To commit to personally putting the customer first and providing an excellent customer service at all times

Ideal Candidate;

-HIGHER GRADE IN ENGLISH (MUST HAVE)
-Customer Service experience
-Administration experience
-Higher level English grade
-Experience in Financial Services
-Good understanding of all relevant legislation e.g. Data Protection Act, Money -Laundering requirements
-Good understanding of relevant products and systems, including PC skills
-In depth understanding of relevant processes
-Relevant professional qualifications

If you have proven Customer Servce Agent experience and would like to be considered for this position, apply today as this role won’t be around for long. I’m currently working on a number of vacancies, for further information click the APPLY button below.