Digital Healthcare Account Manager

Healthcare Digital Account Manager

As an Account Manager you will be responsible for developing long-term relationships with your portfolio of assigned clients, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely, successful and profitable delivery of projects.

DUTIES AND KEY RESPONSIBILITIES

Client Management / day to day

�œ Communication with clients to ensure projects are managed in a timely and professional manner

�œ Planning projects and ensuring timescales are agreed and met

�œ Adhering to set processes in order to facilitate mature client relationships

�œ Contribute towards management of studio schedule, ensuring clarity of time available and deadlines

�œ Prepare for and attend client meetings including presenting of project planning, costs and creative

�œ Ensure all legal documents are used correctly

�œ Receiving creative briefs, analysing and gathering all necessary information

�œ Establish a need for external resource, working with the Creative Director to source appropriately

�œ Manage freelancers, including associated costs and confidentiality agreements

�œ Delivering clear creative briefs with all required information

�œ Proofing and checking all artwork before sending to client

�œ Fulfilling the role of brand guardian to best of knowledge when reviewing creative work internally

�œ Completing and maintaining job bags for all projects in as much detail as possible

�œ Ensuring that all associated administration is processed to service both the internal team and external client

�œ Complete project wash ups to assess effectiveness and results

�œ Maintain and build client relationships & develop new ones were possible

�œ Scope future opportunities with existing or new clients

�œ A proactive approach to suggesting and implementing improvements

�œ Work on site at client offices where required

�œ Ensure accurate timesheets are logged weekly

�œ Proactive approach to maintaining up-to-date industry knowledge

�œ Fulfilling the role of business ambassador, representing the company in a professional and appropriate manner

Commercials

�œ Estimating scope of jobs with creative team in order to create accurate detailed quotes

�œ Invoice in a timely and phased approach appropriate to the job

�œ Monitoring job progress with an awareness to reach & exceed monthly and weekly billing targets

�œ Ensure data is kept up-to-date

�œ Supply Client Services Director with weekly forecasts

�œ Awareness of commercials e.g. total agency forecasts / billings not just own clients

�œ Contribute to weekly client services meetings

Office Admin

�œ Contributing to general office admin – answering phones, receiving deliveries / visitors and ordering office supplies as and when required

�œ Inputting timesheets for freelancers