Office Manager

My client established in 1994, is a leading distributor of quality goods and products directly and indirectly to Mail Order Houses in the UK and Europe are looking for an experienced Office Manager for a minimum of 6 months ( maternity cover ) The role would cover the following.

Key Account Production Coordinator
Client Account Manager
Office Manager Key Account Production Coordinator Duties:

Organising, overseeing and managing the production process from sampling through to final delivery on company key accounts.

Being the point of contact of all issues relating to the assigned key accounts, from customer service to answering factory queries
Raising and processing purchase orders and contracts in line with Company ordering procedure to suppliers
Managing the relationships with the suppliers to ensure that orders are manufactured and delivered on time
Ensuring the goods are produced to the required spec in terms of quality & packaging
Following through the orders until goods are received
Ensuring production quality by carrying out quality control and technical checks
Feedback to Factories on Faulty goods and level of rejected/returns
Feedback to Factories on quality of goods and packing presentation from warehouse arrival time
Monitoring product defects to ensure continuous improvement and advise the suppliers
Regularly reviewing stock, sales and orders and react with necessary urgency to ensure stock levels are always healthy

Client Account Manager Duties:

Liaise with clients and manage their accounts on daily basis
Communicating with clients and suppliers via direct meetings, e-mails and phone calls
Dealing with customer queries and resolving them as efficiently as possible
Checking copy approvals and supplying information about products and relevant certificates to clients
Working closely with client’s merchandising team in controlling stock levels, moving stock and making sure fast selling stock is always available
Managing sample process ensuring all designs are executed correctly, meeting the client’s requirements
Arranging deliveries and collections with customers as well as returns

Office Manager Duties:

Supervising 1 member of staff and manage the office
Making sales invoices/ delivery notes /statements /credit notes for clients
Making International Payments for goods ordered
Organizing and arranging couriers (sea and air)
Arranging visits, appointments on behalf of managers / travels
Maintaining records of petty cash
Ordering the office and warehouse supplies
Other Duties as directed and requested by the DirectorsThe hours of work are either 08.30 – 1700 or 09.00 – 17.30 and the salary is £30,000pro rata.

Interviews will be held week commencing 15th August and the role would commence from September.