Inbound Customer Services / Support Desk

Are you a professional and customer focused individual
Do you have an interest in the IT / Technical industry
£19,000 – £21,000 + excellent benefits

Our client, an international organisation who are recognised in nearly 60 countries, are looking to recruit experienced Customer Service Advisors to work in their busy Service Centre team.

Responsibilities:

Provide quality support with a high degree of customer satisfaction
Research, resolve and respond to queries received via telephone calls, emails and call-backs in a timely manner in accordance with Service Level Agreements
Acquiring and maintaining current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
Occasionally acting as a product liaison for products, working with other departments and third party developers to resolve technical issues
The Candidate

The successful applicant will possess previous experience within a Call Centre/Service Centre environment with a knowledge of call centre technologies and processes.

You will be a confident communicator who has the ability to work within a fast paced environment.

IT literacy is essential (Microsoft Word, Excel and Outlook)

Please be advised the successful candidate will be required to work on a 4 on, 4 off, 12 hour shift pattern (this will cover nights and weekends)

Due to the high number of applications, only shortlisted candidates will be contacted