Workshop Receptionist

Salary: £26,000 – £28,800 per year

Halo Recruit is seeking an experienced and highly organised Workshop Coordinator to join a busy team based within a successful garage in Mansfield.

Role – Workshop Receptionist

Location – Mansfield, NG18

Days and Hours – Monday to Friday 08:30 am – 17:00 pm (Please note that you will be expected to provide cover on no more than 10 Saturdays’ per annum)

Employment Type – Full-time, Permanent

Salary – £20,000 – £24,000

Duties and Responsibilities

• To greet customers in a courteous and efficient manner, in person, telephone, and email
• To monitor progress in the garage to ensure promised delivery times are me
• To contact customers for authorisation if additional work is necessary
• Maintain reception area to a high standard ensuring presentable at all times
• To communicate with the Garage manager and mechanics when completion time will or will not be met and inform the customer in good time
• Liaison between customers, other garage staff, and management
• Answering telephone enquiries to the business
• Stock Inventory checks
• Stock replenishment as advised by garage staff
• Producing invoices and taking payments from customers
• Ordering parts to ensure availability in line with scheduled work
• Retrieving data from within the system to identify requirements to meet the service level agreement for the fleet maintenance and repair
• Scheduling safety checks, MOT’s and servicing for Taxis Fleet
• Booking safety checks with the local authority and ensuring appropriate up to date documentation is available to accompany the vehicle
• All other reasonable requests.

Person Specification

• At least 2 years’ experience within a similar level administrative role
• Experience in extracting data from systems to identify requirements
• Experience in Scheduling and Stock Replenishment
• Be able to demonstrate high levels of customer awareness maintain customer service requirements
• Must be numerate, literate, and be conversant with Microsoft Office packages
• Excellent communication skills
• Strongly IT literate
• Well presented
• Ability to work to deadlines
• Organised
• Ability to assess tasks independently
• Able to use their own initiative
• Experience working in a garage workshop environment (Preferred but not essential)