Receptionist / Business Support Officer

Salary: £16.84 per hour

JOB TITLE: Receptionist/Business Support Officer

LOCATION: Office based, Greenford

PAY RATE: £16.84 per hour paye

DURATION: 3 months (possible extension)

HOURS: 24 – 30 hours

Tuesday to Thursday fixed 6 hours a day 8.00am to 2.00pm (no break) 24 hours a week. With flexibility to work a Monday or Friday during busy periods or shortage of staff. Notice will be given and discussed with candidate. TERM TIME ONLY, the next half term holiday is 13th to 17th February and the Easter holiday 3rd to 14th April

Role Purpose:

• To provide full reception services and administrative support to all aspects of the work of the Ealing Education Centre (EEC) and to events and projects related to professional development and training for school staff and governors and the school effectiveness service
• To use all aspects of Ealing CPD Online – our online training and venue management website – to publish information about training, manage training applicant bookings, make and manage room bookings – and to support schools and other organisations and individuals in the use of the system and to manage the EEC email inbox
• To support the coordination, administration, marketing and financial function of the school staff and governor programme of training and events and EEC venue and facilities
• To provide business admin support to school improvement and effectiveness officers as allocated

Key duties:

• To provide a full reception service for the professional development and training centre – Ealing Education Centre (EEC) This will include for example: greeting and directing visitors, dealing with telephone calls and the incoming and outgoing post and deliveries assisting centre users with their rooms including the layout and moving of chairs and tables, supporting centre users with their equipment including ICT equipment and troubleshooting AVA/ICT equipment issues, ensuring refreshments/catering are available at all appropriate times, keeping a check on stocks of consumables to inform the ordering process, taking and delivering messages, dealing in the first instance with Council appointed maintenance staff. Short periods of lone working will be involved.
• To be proficient in all aspects of using Ealing CPD Online and to advise and help schools, other organisations and individuals, training providers and stakeholders to use Ealing CPD Online to ensure effective management of training programmes; events; the Education Centre facilities. The use of CPD online will include enrolments, authorisations, confirmations, registers, evaluations, room bookings, news items etc.
• To provide administrative support to the training commissioning process and to officers and projects as allocated.
• To support systems to keep all information related to CPD and training and the EEC organised and up to date, including electronic and other training and financial records and filing systems. To provide relevant information and reports, verbally and in writing, for managers and others as required
• To carry out a range of financial transactions relating to training and the EEC using Council financial systems and procedures, including for example: monitoring stock levels and raising purchase orders and requisitions, organising journal transfers, raising invoices.
• To assist with the planning, co-ordination and servicing of training events, briefings, meetings, conferences, and other events held at the EEC or other locations including the management and provision of stationery and training materials and equipment
• To produce a range of high quality and effective documents such as programmes, agenda, conference packs and minutes etc to agreed formats and standards
• To be the nominated firstaider for the centre (after training).

Knowledge and experience:

• working within public sector and with children (desirable)
• Proficient with word and excel packages
• Previous experience as a receptionist / administrator / business support

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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