Welfare Housing Officer (Luton)

Salary: £36,000 per year

Welfare Housing Officer

Location: Luton

Contract Type: Permanent

Hours of Work: 40 hours per week (shift pattern to be agreed – including mornings, afternoons, and evenings including 1 weekend per month)

Salary: £36,000.00 per annum

Our client is a leading short-term accommodation and support services provider to the public sector who have been successfully providing short term accommodation to central and local government for over 14 years. They pride themselves on providing quality, cost effective and transparent solutions to their customers.

The role requires the Welfare Housing Officer to manage own caseload and follow procedures in order meet Key Performance Objectives. The role also involves inspection and management of properties used by Service Users (SUs).

Supporting the Service User (SU)

• Manage a caseload of Service Users
• Attend dispersal and conduct induction of SU into property
• Assist Service Users with registering at local GP Services, NHS Dentists and local orientation – local shops, support agencies, etc
• Conduct regular property / Service Users visits and report any incidents, SU issues, absconsions, etc.
• Ensure SU’s are Moved On no later than the last date of payments to CSM
• Arrange initial transport of SU’s to their accommodation or any relocation as required
• Ensure Safeguarding, health and safety of SU’s are maintained at all times
• Complete weekly welfare checks of the SU’s

Managing a property portfolio

• Effect appropriate maintenance of properties
• Conduct monthly inspections and report defects as required
• Ensure all items within property are replaced /repaired as required in line with inventory procedure
• Make recommendations to line manager regarding any relocations of SU’s and termination of properties to provide more efficient use of portfolio/void management
• Prepare property for re-occupation after SU’s move on
• Ensure terminated properties are effectively prepared for hand back to landlord
• Effect minor property repairs if necessary
• Ensure the properties are maintained according to Health and Safety guidelines and company procedures
• Ensure stores are maintained in line with purchasing procedure

BENEFITS

• 33 days annual leave allowance per year (25 days standard plus 8 bank holidays)
• Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
• Life Cover (2 x basic salary)
• 6-month probation period
• Employer pension contribution (4% employer, 4% employee)
• Laptop/Phone/other equipment if required as part of job role
• Mileage expenses (claimable from home)
• Referral Scheme