Tenant Liaison Officer

Spotless Recruitment is currently recruiting on behalf of our client for Tenant Liaison Officers to work for a well established construction firm in the Swansea area. The work will entail:
• Make initial contact with residents
• Actively promote and explain the role of the contractor
• Build resident confidence
• Create a professional environment
• Provide residents with refurbishment options
• Handling complaints
• Visit residents with sample options
• Book appointments with residents for surveys
• Visit with design team
• Take samples of relevant works and collate essential information (working patterns and health issues etc.)
• Leave client brochure with resident
• Carry out pre-condition surveys
• Communicate with resident and client throughout the works programme
• Fully explain all aspects of improvement
• Daily visits to residents’ properties
• Liaison with site management to obtain relevant information
• Collate satisfaction surveys
• Manage caution list
• Collate certificates, drawings, reports, surveys for plot handover files
• Maintaining relationships with local housing officer and the client
• Attend regular site meetings
• Administration – to include relevant record keeping and updating of systems
• Maintain a safe environment for site staff and residents