Resident / Tenant Liaison Officer

Salary: £26,000 per year

We are working with an International Engineering organisation who are looking for a Resident liaison officer to work on a prestigious project across Merseyside.

It is a proactive role, providing identifying and resolving issues as well as providing and coordinating regular updates and advisories in line with the Programme of works.

This position covers all districts of the LCRCA Programme.

The Site Liaison Agent performs a variety of duties designed to maintain relationships, exchange information and promote Programme operations.

KEY RESPONSIBILITIES

The Site Liaison Agent will support the Construction Manager in liaising with the local community and local government authorities, addressing the day-to-day concerns of the community, updating on the Programme’s profile and keeping the Subcontractors informed on relevant community affairs and possible grievances.

Establish and maintain Business and Residential Notifications and open lines of communication.

Ensure email distribution lists are established and the public information tool is used for the purpose of creating effective communication.

Address any anticipated complaints, record the complaints whether open or resolved, and report the complaint and actions taken to the Construction Manager and relevant Site Agent.

Track and follow-up on all complaints and send weekly complaint summaries and period reports.

Maintain a daily log of Outreach efforts and activities, which include meetings, attended coordination of Services and/or disseminated outreach materials.

Monitor the Subcontractor’s required distribution of notices in line with Permit Application.

Conduct door to door surveys of each commercial/residential property within the area of works interruptions, collecting information for immediate action and continuous improvement.

Assist in the distribution and posting of works notices/flyers.

This position requires travel across all LCRCA Local Authority areas

CANDIDATES REQUIREMENTS

For this position, the ideal candidate should have the following skills, experience and knowledge:

· Customer-oriented attitude.

· Experience in managing public relations and ability to be involved with the business/residential communities and understand any issues or concerns.

· Proven qualities with public interactions and must have strong communication and problem resolution skills.

· Demonstrated commitment to providing a safe and healthful project environment.

· Extremely organised and detailed oriented, with the ability to maintain accuracy while handling multiple issues.

· Ability to establish and maintain satisfactory working relationships with associates, Subcontractors and the public.

· Understanding of notices, agency services, safe zone procedures.

· Excellent verbal and written communication skills.

· Time-oriented approach to handling queries and tasks.

· Knowledge of Microsoft Office.

· Job based in UK – Liverpool

· Salary based on experience.

· Hours of work will be those contractual hours of the managing location (40 working hours per week).

· Holiday’s entitlement: 25 days