Technical Operations Engineer

Salary: £30,000 – £36,000 per year

Technical Operations Engineer – Content Services

Leeds (office based role)

Full Time – Mon-Fri, 37.5 hours per week

Why you should join us…

We connect with millions of people every day, make content they can’t get enough of and reflect and shape the world we live in… and we do all this through the power of creativity.

We will be a digitally led entertainment and media company that creates and brings brilliant content to audiences, wherever, whenever and however they choose.

An exciting new opportunity for a Technical Operations Engineer to join our Content Services team.

Content Services is ITV’s inhouse content services provider. We receive and process media files ready for archive, vod and broadcast, as well as external clients. The Technical Operations team is responsible for supporting and driving the advancement and efficiency of all the technology and workflows used within the department using tools such as Telestream Vantage, Grass Valley Alchemist, Adobe Premiere, Adobe Media Encoder, IBM Aspera etc.

Some Key Responsibilities: 

• To be the first line of support for the wider Content Services department by problem solving, troubleshooting and carrying out basic maintenance wherever possible to ensure uninterrupted service.
• Working closely with the rest of Content Operations as well as Creative, Content Management and Global Distribution amongst other stakeholders and clients to ensure content is transferred, transcoded and delivered where and when required.
• Suggest and explore new technologies and processes to drive improvements throughout the department.
• Providing support to facilitate the transfer of all media assets to a variety of formats maintaining the highest possible technical standards.
• Ensure technical faults are escalated to the Technical Operations Manager as appropriate.
• Ensure housekeeping practices are maintained on all storage devices.
• Train the Content Services operational team on any new technology, equipment, process or workflow.
• Provide support to the Technical Operations Manager. Excellent standard of work and a passion for the role, department and company are key in this role along with a desire to grow the business.

Minimum criteria

• Ability to demonstrate a flexible approach and to cross discipline as and when required; adapting to changing priorities & requirements and revising working practices to deliver innovative solutions. 
• Willingness to undertake training in emerging technologies as appropriate and share experience and working knowledge with colleagues to maximise the team’s capability. 
• Ability to analyse and solve work-related problems in an effective way, finding solutions to previously un-encountered problems. 
• Ability to build and maintain strong relationships with internal and external stakeholders 
• Good organisational skills with a keen attention to detail.
• Experience with media file formats is vital, with particular respect to broadcast and/or VOD formats. 
• Understanding of common file delivery methods and transcoding processes to ensure standards and client requirements are met. 

Key criteria 

• A good understanding of transcoding workflows and related technology is desirable, as is some understanding of Cloud based practices, such as AWS. 

Interested? Submit your application via the apply button today!

Find out more about our benefits via the ‘Why Join Us’ page at ITVJobs.

We want to be the most flexible employer in Media. We offer Smart working and we will support you and provide you the right environment and work/ life balance. We reach millions of people everyday, that’s why having diverse talents and being an organisation where colleagues feel included is crucial to us. We have various networks who celebrate and support our colleagues. We try to embed an inclusive mindset in everything we do.

* There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.