Team Supervisor – Young Peoples Services

Salary: £28,548 per year

Hours per week- 37.5

Trident Group has over 50 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,400 homes in some of the most disadvantaged communities in the Midlands. It employs more than 850 staff, works with many volunteers and provides training places and apprenticeships as part of the employment package. The Group has an annual turnover of more than £34m and owns assets close to £186m.

The Group consists of;

* Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance

* Trident Reach, which is a registered care and support charity providing services to those who are homeless or at risk of homelessness, and those who have been victims of domestic abuse across all age groups across the Midlands.

​About the role

* Ensuring contract compliance and quality assurance whilst leading the teams responsible for delivering person centred support to customers working fully as part of a Trident service. To support customers with life skills and empower them to achieve independence.

* Provide day to day supervision of staff team, including case reviews, supervisions and annual appraisals, and the HR systems for all direct reports.

* Monitor and manage the team performance against contract stipulations and other Key Performance Indicators, meeting all regulatory standards for allocated services

* Lead and carry out the recruitment and selection of staff, as required in conjunction with HR

* To oversee and lead quality assurance including auditing support records and highlighting any areas for improvement.

* To carry out internal quality audits across the services to ensure compliance with the expected standards and legislation

* To ensure the health, wellbeing and safety of vulnerable adults, young people and children in line with Safeguarding regulations. Play an active role in the on call, out of hours and safeguarding rotas as and when required.

* Reducing barriers to entry to the service and playing a key role in formulating risk assessments and risk management plans.

* Play an active role in the on call and out of hours rota

* Support the promotion and encouragement of customer participation at service level

* Lead for health and safety within areas of responsibility

* Lead and act on any identified risks in relation to properties; customers and/or processes

* Ensure that service is fully compliant with the organisation’s policies and procedures

About you

We are looking for individuals with relevant experience in providing specialist support that may and will cover a range of activities:

* Experience of working within supported housing

* A working knowledge of legislation relevant to the organisation

* Experience of working within a busy environment

* Experience of keeping accurate and compliant records

* Demonstrable experience of using Microsoft applications for a variety of systems.

* Experience of leading or managing a team

* Experience of managing performance related tasks

* A relevant qualification specific to the role – Level 3 or higher i.e. QCF Health and Social Care

* Experience of working within homeless services

Applying

All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

All roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).