Team Leader Opportunities (Customer Service, Call Centre)Blut8285

Team Leader Opportunities (Customer Service, Call Centre, Automotive) BLUT8285
Blakelands, Milton Keynes
Salary – £26,520 (FTE) depending on skills and experience plus excellent benefits package (including Company Car, Loan Car Scheme, Roadside Assistance, Pension, 27 Days Holiday, Onsite Occupational Health, Private Health Insurance, Profit Related Bonus, Childcare Vouchers, and more!)

Who you’ll be working for:

Our client is the finance company for a well-known automotive group in the UK and offers finance and insurance services to customers of the Group brands including Volkswagen, Audi, Bentley, SEAT, SKODA, Volkswagen Commercial Vehicles, Porsche, Bentley and Lamborghini. They have grown year-on-year by continually developing their products and approach to managing customers.

It’s an exciting time for them and they are now looking for a number of passionate and motivated Team Leaders in a variety of areas to join them on their journey.

As you would expect working for such a brand, they have excellent benefits on offer for their employees. Words such as variety, challenge, forward thinking & our team are what current employees like best about working with them. There are always opportunities for the right candidates – for us it’s not about fit for the purpose, but fit for the future.

The Role:

Leading a team, you’ll have a real talent for getting the most out of the team you manage and for driving excellent customer service. It’s in the way you talk, and just as importantly, in the way you listen. You’ll recruit, guide and develop your team to provide excellent customer service throughout.

Here’s a little more about what you’d be doing on a day by day basis………

• Leading a team of Advisors in order to ensure they provide high quality Customer Service
• Taking ownership of our key processes and ensuring they are managed and controlled within the service levels agreed
• Managing the performance of team members by agreeing individual objectives, monitoring performance and conducting regular performance reviews
• Supporting the development of staff by effectively coaching them, providing feedback and identifying training needs
• Identifying opportunities for improvement in the processes or systems within the department by evaluating the quality of work done
• Advising staff on more complex operational issues and personally manage and make decisions where appropriate
• Monitoring and managing staff absence in order to support the welfare of team members and ensure effective use of resource
• Conducting regular team meetings ensuring communication is open helping to foster a good team spirit and to ensuring departmental plans and aims are understood
• Contributing to the development of department plans in support of ongoing improvements

You will have:

• Experience in a contact centre environment, ideally within the automotive/financial services industry, but this is not essential.
• Ability to inspire and lead a team, keeping them motivated through difficult challenges but also celebrating their successes
• Desire to learn about our products and processes through understanding of the product portfolio and the behaviours of products
• Excellent communication skills with the ability to manage stakeholders at all levels

About You:

With a background in customer service and strong experience of managing and leading teams. You will be a passionate and energetic people manager who strives to inspire and motivate your team.
Excellent customer service which is second none will be your focus, and a core part of your role will be to ensure that this high quality service is delivered through your team to our internal and external customer base.

You will be:

• PC literate
• Self-motivated with an unwavering desire to deliver on our customer promise

If you feel you have the passion, customer service background and leadership skills we need, please for this fantastic opportunity.

Hours of work are negotiable

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.