Support Worker Mental Health

Salary: £27,623 per year

Floating Support Worker Mental Health & Complex Needs

Richmond Borough

£23,019.36

37.5 hour per week / Permanent

The Role:

To enable vulnerable people living in a variety of different tenures and a geographical area in the community to move towards greater independence by providing a flexible and individually tailored support package. Floating Support Worker will give practical support to help people maintain their tenancy, stay well, exercise choice and control in their care and lives and participate in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support. This role involves lone working within the community.

Key Accountabilities

• Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
• Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
• Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
• Building supportive, trusting relationships with customers.
• Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
• Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
• Empower customers to ensure they receive the service and benefits they are entitled to
• Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
• Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
• Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
• Adhere to company Policies and Procedures
• Engage in learning and development activity to increase knowledge and skills
• Provide day-to-day instruction/supervision of Assistant Support Workers/domestic staff/Personal Support Assistants where appropriate
• Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
• Involving customers in the design, development and delivery of the service

Personal Attributes:

• Approachable and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
• Is essentially customer–focused
• Is motivated towards excellence and improvement of personal performance with a can-do attitude
• Ability to cope positively with challenging and diverse behaviours

NVQ 3 or equivalent desirable.

For more information, please apply today!