Support Representative

Support Representative, Oxford

A Support Representative who is passionate about customer service is required for an innovative business.

The Support Representative will be joining a leading email service provider. The business has developed a highly scalable, configurable web based email service platform which allows clients to deliver effective, efficient email marketing campaigns. With a turnover in excess of £1 million, the company aims to grow by 20% this year.

As a Support Representative you will be a self-starter who is able to take the initiative in order to provide excellent customer service.

Key Responsibilities as a Support Representative:

•Providing support to the company’s email marketing platform
•Resolving problems via telephone, email and the online chat tool
•Solving issues including functionality issues and more involved problems that require investigation
•Maintaining relationships with the company’s clients

Essential Skills:
•At least 2 years’ experience of providing excellent customer support
•Strong knowledge of using web based programmes; as well as Microsoft Office
•An understanding of HTML coding with familiarity of Dreamweaver or MS Frontpage
•Outstanding written and verbal communication skills with a good telephone manner
•Ability to manage own workload and to show initiative
Candidates with a background in email marketing would be highly desirable.

For more information and to register your interest in this role please get in touch, in the first instance. Unfortunately our clients are unable to provide visa sponsorship.